Responsible Gaming
at 399btc
Gambling is meant to be enjoyable entertainment — not a source of financial pressure or personal distress. 399btc provides a full suite of responsible gaming tools and clear guidance to help every player on our platform stay in control of their experience.
Set a daily, weekly, or monthly deposit cap on your 399btc account. Once your limit is reached, no further deposits are accepted until the period resets — keeping your spending within a budget you control.
Request a voluntary account suspension of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and all marketing communications are suspended immediately.
Need a short break without a full self-exclusion? A time-out lets you pause your account for 24 hours, 7 days, or 30 days. Your account resumes automatically after the chosen period ends.
Enable session reminders that notify you of how long you have been playing at intervals of your choosing. These prompts help you stay aware of time spent and maintain perspective on your session.
Set a maximum loss threshold per day, week, or month. When your net losses reach that figure, 399btc will prevent further wagering for the remainder of the period — protecting you from chasing losses.
Our support team is available around the clock via live chat with an average response time under 2 minutes. If you are concerned about your gambling habits, our team can guide you to the appropriate tools and resources.
Our Commitment to Safe Play
399btc was built with the belief that online gaming should be a leisure activity that enhances your day — not one that disrupts your finances, relationships, or wellbeing. Responsible gaming is not a footnote in our operations; it is a foundational principle that shapes how we design our platform, how we communicate with players, and how we train our support team.
We understand that the Bangladesh market is home to millions of cricket enthusiasts, card game fans, and sports bettors who enjoy wagering as a form of entertainment. The vast majority of players engage with 399btc safely and within their means. However, we also recognise that for a small number of individuals, gambling can become problematic — and we take our responsibility to those players seriously.
Every feature described on this page is available to all 399btc registered players at no cost and with no penalty to their account standing. We encourage all players — regardless of whether they currently experience any gambling-related concerns — to familiarise themselves with these tools and use them proactively.
18+ Age Restriction Policy
Access to the 399btc platform is strictly limited to individuals who are 18 years of age or older. This is not simply a platform rule — it is a firm ethical boundary that 399btc enforces through multiple layers of verification and monitoring.
Why the Age Limit Matters
Research consistently demonstrates that adolescents are significantly more susceptible to developing gambling-related problems than adults. Underage gambling can interfere with education, social development, and financial literacy at a critical stage of life. For these reasons, 399btc treats age verification as a non-negotiable step in the account registration process.
How We Verify Age
- Date of birth declaration at the point of registration — any player who declares a date of birth indicating they are under 18 will be unable to complete registration.
- KYC document verification — all players are required to submit a government-issued identity document (National Identity Card or passport) before their first withdrawal can be processed. This document confirms both identity and age.
- Ongoing monitoring — our compliance team reviews accounts flagged for indicators of underage access. Any account where underage use is suspected is suspended immediately pending full investigation.
If you are a parent or guardian and have reason to believe that a minor in your household has created a 399btc account, please contact our support team immediately via live chat or email at [email protected]. We will investigate and act within 24 hours.
Responsible Gaming Tools
399btc provides a comprehensive set of account management tools that give you direct control over how much you spend, how long you play, and when you need a break. These tools are available in your account settings and take effect either immediately or, in the case of limit increases, after a mandatory 24-hour cooling-off period.
Choose a daily, weekly, or monthly maximum deposit amount in BDT. For example, setting a weekly limit of ৳5,000 means once that amount has been deposited across the week, no further top-ups are accepted until the period resets. Reducing your limit takes effect immediately. Increasing it requires a 24-hour waiting period.
Set a maximum net loss per day, week, or month. Once your cumulative losses hit that threshold within the chosen period, your ability to place further bets is paused until the period ends. This tool is especially useful for players who find it difficult to stop when on a losing streak.
Set a maximum session duration — from 30 minutes to 8 hours. When your session reaches the limit, you will receive a prompt and your active session will close. This prevents extended, unbroken play sessions that can distort your sense of time and money spent.
Receive an on-screen notification every 30, 60, or 90 minutes during active play, showing your session duration and net win/loss position. These prompts are designed to interrupt the flow of play briefly so you can make a conscious decision to continue or stop.
Cap the maximum stake you can place on a single bet or spin, preventing individual high-value wagers that can lead to rapid, significant losses. Available as a daily or per-session limit expressed in BDT.
Pause your 399btc account for a fixed period — 24 hours, 7 days, or 30 days — without committing to a full self-exclusion. During a time-out, you cannot log in or place bets. Your account and balance are preserved and reactivate automatically when the period ends.
Self-Exclusion Options
Self-exclusion is the most powerful responsible gaming tool available at 399btc. It gives you the ability to lock your account entirely for a defined period — or permanently — when you feel that gambling is no longer under your control. The self-exclusion process at 399btc is straightforward, immediate, and fully respected by our platform and marketing systems.
Available Self-Exclusion Periods
- 1 Month — a short-term break to reset habits and reassess your relationship with gambling.
- 3 Months — an extended break suitable for players who feel their gambling has been gradually escalating.
- 6 Months — a half-year exclusion for players who need significant time away to seek support or address related personal issues.
- 1 Year — a long-term exclusion for players who recognise that their gambling has become a serious problem.
- Permanent — an indefinite, irreversible closure of the account. This option should be chosen when a player has decided they do not wish to return to gambling. Permanent self-exclusion cannot be lifted.
What Happens During Self-Exclusion
- Your account is locked immediately upon confirmation — you cannot log in or place bets for the duration of the exclusion.
- All marketing emails, SMS messages, and promotional communications from 399btc are suspended for the duration of your exclusion.
- Any pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
- Your account balance and history are preserved throughout the exclusion period (except for permanent exclusions, after which account data is subject to our standard retention policy).
- When a fixed-term exclusion expires, your account does not automatically reactivate for gameplay — you must contact support to confirm reactivation, giving you a final opportunity to reassess.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Account Settings: Navigate to the Responsible Gaming section and select "Self-Exclusion". Choose your preferred duration and confirm.
- Live Chat: Tell the support agent you wish to self-exclude and specify the duration. The agent will process the request while you wait.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered account email and chosen duration. Requests are actioned within 1 hour during business hours (BST, UTC+6).
Signs of Problem Gambling
Most people who gamble do so without any lasting negative consequences. However, gambling can become problematic for some individuals — and the signs are not always obvious at first. The following indicators may suggest that gambling is moving from entertainment into something that needs attention. Be honest with yourself when reviewing this list.
Getting Help & Support
If you feel that gambling is causing you distress, financial hardship, or relationship difficulties, please reach out. You do not need to be in a crisis situation to ask for help — the earlier you seek support, the more options are available to you. 399btc's support team is trained to handle responsible gaming conversations with sensitivity and without judgment.
Contacting 399btc Support
Our support team can help you immediately with any of the following:
- Setting or lowering deposit, loss, wager, or session limits on your account.
- Activating a time-out period or self-exclusion — at any duration you choose.
- Closing your account temporarily or permanently.
- Directing you to external support organisations and helplines relevant to the Bangladesh market.
- Answering questions about your account activity, transaction history, or responsible gaming tools.
Available 24 hours a day, 7 days a week — including public holidays in Bangladesh. Average first-response time is under 2 minutes. This is the fastest way to reach us for an urgent responsible gaming request.
Reach the 399btc responsible gaming team at [email protected]. Mark the subject line "Responsible Gaming" for priority routing. Emails are responded to within 5 business hours (BST, UTC+6).
Many tools — including deposit limits, time-outs, and reality checks — can be activated directly in your account settings without needing to contact the support team. Changes to protective limits take effect immediately.
External Support Resources
In addition to the tools and support available directly through 399btc, we encourage players who feel they need broader support to reach out to professional organisations. While 399btc serves the Bangladesh market, the following types of resources may be available to you:
- Mental health support lines operated by Bangladeshi NGOs and health organisations — your local health authority can direct you to the most appropriate service for your situation.
- Financial counselling services available through banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank, which offer personal financial guidance for individuals experiencing debt or financial hardship.
- Family counselling centres in major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi — these can provide structured support for both the individual and family members affected by problem gambling.
- Gamblers Anonymous-style peer support groups — international resources such as Gamblers Anonymous (ga.org) provide online meeting access for Bangladeshi players who prefer peer-led support in a confidential setting.
Protecting Minors
399btc takes the protection of minors from exposure to gambling content extremely seriously. In addition to the age verification measures described in the Age Restriction Policy section above, we recommend that adults who share devices or internet connections with minors take practical steps to prevent accidental or deliberate access to gambling platforms.
Recommended Parental Controls
If you share a device — smartphone, tablet, laptop, or desktop computer — with a child or teenager, consider the following protective measures:
- Use device-level parental control software that blocks access to gambling websites by category. Options available for Android, iOS, Windows, and macOS include built-in family safety tools as well as third-party applications.
- Enable Safe Search and content filtering on your home internet router or through your ISP — many Bangladeshi providers offer family-safe browsing filters on request.
- Never save your 399btc login credentials in a shared browser or allow a shared device to remember your password. Always log out after each session if your device is accessible to others in your household.
- Keep your 399btc account details private — including your username, password, and any linked bKash or Nagad numbers. Do not leave your account open on a screen where a minor could observe and replicate your gambling behaviour.
- Have age-appropriate conversations with teenagers about gambling, its risks, and the legal age requirement of 18. Open dialogue is one of the most effective protective factors against underage gambling.
Reporting Underage Access
If you believe a minor has accessed or is currently using a 399btc account — whether their own or through a shared account — please report this immediately. Contact us via live chat or email at [email protected] with as much detail as possible. We will investigate the report within 24 hours and take appropriate action, including immediate account suspension where underage access is confirmed.
Responsible gaming tools are always free and always available on 399btc. If you're ready to set limits, explore our games with confidence — or reach out to our support team if you need guidance. 18+ only.